> For the complete documentation index, see [llms.txt](https://enless.gitbook.io/centre-aide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://enless.gitbook.io/centre-aide/guides-installation/documentation-en/products/rx-bacnet/troubleshooting.md).

# Troubleshooting

<h2 align="center">Troubleshooting</h2>

<p align="center">Need help with your RX BACNET? Access our FAQ below or ask your question to the assistant</p>

<p align="center"><button type="button" class="button primary" data-action="ask" data-icon="gitbook-assistant">Ask your question</button><a href="/spaces/U3XwH6UkADTyDLjIXiu3/pages/89170fb9963fb77b6468a92c202b64d3b4f5fab0" class="button primary">Access the FAQ</a></p>

<h4 align="center"><i class="fa-arrow-trend-up">:arrow-trend-up:</i> Frequently asked questions</h4>

<details open>

<summary><strong>What is the receiver's power consumption?</strong></summary>

Consumption is normally less than 50 mA at 12 V. During the sensor installation phase, there may be peaks at 500 mA.

To avoid any problems, please maintain 1A 12V on the power terminal block.

</details>

<details>

<summary><strong>What is the maximum number of simultaneous BACnet UDP clients?</strong></summary>

The Enless receiver behaves like a server and can only accept one client at a time. Being queried by another BACnet device may disrupt BACnet communication with the current TCP client.

</details>

<details>

<summary><strong>How do I read the number of pulses from a Pulse transmitter in BACnet objects?</strong></summary>

* The Pulse Low value increments **up to 1,048,575**, when the count reaches **1 048 576**, Pulse Low resets to **zero** and Pulse High changes to **1**. To obtain the correct count with the Pulse High and Low objects, you must therefore multiply the value in Pulse High by 1,048,576 and add it to the one in Pulse Low.
* The total number of pulses is directly available in the objects **Accumulator** corresponding to each input:
  * Input 1 = Pulse 1
  * Input 2 = Pulse 2
  * Input 3 = Open collector

</details>


---

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